Bridging the Gap Between Hospitality Education and Workplace Communication: A Mixed-Methods Needs Analysis for English for Food and Beverage Service in Bali

I Wayan Suadnyana; Dika Pranadwipa Koeswiryono

doi:10.58230/edutech.v4i1.114

Authors

I Wayan Suadnyana Institut Pariwisata dan Bisnis Internasional
Dika Pranadwipa Koeswiryono Institut Pariwisata dan Bisnis Internasional

DOI:

https://doi.org/10.58230/edutech.v4i1.114

Keywords:

English for Specific Purposes, Food and Beverage Service, Task-Based Instruction, Pragmatic Competence, Curriculum Development

Abstract

This study examines English communication needs in the Food and Beverage (F&B) hospitality sector in Bali, Indonesia. Using a sequential explanatory mixed-methods design, data were gathered from 80 students, three ESP lecturers, and five industry supervisors through a Likert-scale questionnaire, semi-structured interviews, and workplace observations, and analyzed using descriptive statistics and thematic analysis. Results show complaint handling, cross-cultural interaction, and menu recommendation as top priorities. However, students report the lowest competence and highest anxiety in these areas, with the largest competence-expectation gaps occurring here. The study concludes that ESP curricula must shift toward task-based instruction emphasizing pragmatic and intercultural competence.

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